Effective Date: 01/01/2026
1. Overview
This Cancellation Policy outlines the terms under which orders placed on Printque.com may be canceled. Printinque operates a global e-commerce platform offering refurbished electronic products, including televisions, mobile phones, hair dryers, air purifiers, earbuds, and related devices.
This policy is designed to comply with international consumer protection laws and Google Ads policies, ensuring transparency, fairness, and accurate representation of refurbished products.
By placing an order, you agree to the terms of this Cancellation Policy.
2. Refurbished Product Transparency (Google Ads Compliance)
In accordance with Google Ads and advertising standards:
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All products are clearly labeled as “Refurbished,” “Renewed,” or “Pre-Owned”
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Products are tested, inspected, and restored to working condition
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Product condition, grading, and any cosmetic imperfections are disclosed
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Products are not marketed or sold as new unless explicitly stated
Cancellation requests based on misunderstanding of product condition may be declined if proper disclosure was provided prior to purchase.
3. Order Cancellation Before Shipment
Customers may cancel an order free of charge if:
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The cancellation request is made before the order is processed or shipped
How to Cancel:
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Email support@printinque.com with:
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Order number
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Cancellation request details
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If the order has not yet been dispatched, a full refund will be issued to the original payment method.
4. Orders Already Shipped
Once an order has been shipped:
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Cancellation is no longer possible
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The order will fall under the Return & Refund Policy
Customers may initiate a return after delivery if eligible.
5. Automatic Order Cancellation by Printinque
Printinque reserves the right to cancel any order under the following circumstances:
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Product is out of stock or unavailable
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Pricing or listing errors
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Suspected fraudulent or unauthorized transactions
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Incomplete or unverifiable customer information
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Payment failure or rejection
In such cases, customers will be notified and issued a full refund.
6. Refund Processing for Cancellations
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Refunds are issued to the original payment method
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Processing time: 5–10 business days (may vary by payment provider)
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Any transaction fees imposed by payment gateways may be non-refundable where permitted by law
7. Partial Cancellations
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Customers may request cancellation of specific items within an order (if not yet shipped)
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Approved partial cancellations will result in a pro-rated refund
8. International Orders
For global customers:
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Cancellation eligibility depends on order processing status
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Currency exchange differences and bank charges may affect final refunded amounts
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Import duties and taxes (if applicable) are non-refundable once processed
9. Abuse & Fraud Prevention
To ensure compliance and protect against misuse:
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Repeated or excessive cancellations may result in account restrictions
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Identity verification may be required for certain transactions
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Fraudulent activities will result in immediate cancellation and possible legal action
10. Advertising & Policy Compliance
Printinque ensures compliance with Google Ads policies by:
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Clearly disclosing refurbished product status
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Providing accurate product descriptions and pricing
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Maintaining transparent cancellation, return, and refund policies
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Avoiding misleading or deceptive practices
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Displaying valid business contact information
11. Customer Responsibility
Customers are responsible for:
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Reviewing product details, specifications, and condition before placing an order
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Ensuring accurate shipping and contact information
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Understanding that refurbished products differ from new items
12. Legal Compliance
This policy is designed to comply with:
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Global e-commerce and consumer protection laws
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Distance selling regulations
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Truth-in-advertising standards
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Google Ads requirements for refurbished product listings
13. Changes to This Policy
Printinque reserves the right to update or modify this Cancellation Policy at any time. Changes will be effective immediately upon posting on the Website.
14. Contact Information
For cancellation requests or inquiries:
Email: support@printinque.com
Website: Printinque.com
Address: 119 NORTHBAY PL, MADISON, MS 39110, USA