Effective Date: 01/01/2026
1. Overview
This Return & Refund Policy outlines the terms and conditions governing returns, replacements, and refunds for all products purchased from Printinque.com.
As a global seller of refurbished electronic products (including TVs, mobile phones, hair dryers, air purifiers, earbuds, and related devices), we are committed to transparency, fairness, and compliance with applicable international consumer protection laws and Google Ads policies.
By placing an order, you agree to this policy.
2. Refurbished Product Disclosure (Mandatory Transparency)
In compliance with advertising standards and Google Ads policies:
-
All products sold are clearly labeled as “Refurbished,” “Renewed,” or “Pre-Owned.”
-
Products are tested, inspected, and restored to full working condition
-
Cosmetic conditions (e.g., minor scratches, dents) are disclosed in product descriptions
-
Products are not sold as new unless explicitly stated
Returns or disputes based solely on expected “new condition” will not be accepted if proper disclosure was provided.
3. Return Eligibility
You may request a return under the following conditions:
Eligible Cases:
-
Product is defective or not functioning as described
-
Wrong item delivered
-
Product significantly differs from listing description
-
Product damaged during shipping
Conditions:
-
Return request must be initiated within 7–14 days of delivery (depending on your region)
-
Product must be:
-
In original condition (reasonable use allowed for testing)
-
Returned with all accessories, packaging, and components
-
-
Proof of purchase is required
4. Non-Returnable Items
Returns will NOT be accepted for:
-
Change of mind (unless local law requires it)
-
Minor cosmetic issues clearly disclosed in listing
-
Damage caused by misuse, negligence, or unauthorized repair
-
Missing accessories or altered products
-
Products marked as “Final Sale” or “Non-Returnable”
5. Return Process
To initiate a return:
-
Email support@printinque.com with:
-
Order number
-
Reason for return
-
Photos/videos (if applicable)
-
-
Our support team will:
-
Verify your request
-
Provide return authorization and instructions
-
-
Ship the product to the provided return address
Unauthorized returns may not be accepted or refunded.
6. Return Shipping
-
If the return is due to our error (defective/wrong item), we cover return shipping costs
-
For other eligible returns, customer may bear return shipping costs
-
We recommend using a trackable shipping method
7. Refund Policy
Refund Eligibility:
Refunds are issued after:
-
Returned product is received and inspected
-
Product meets return conditions
Refund Methods:
-
Original payment method
-
Processing time: 5–10 business days after approval
Partial Refunds May Apply If:
-
Product shows signs of misuse
-
Missing components or packaging
-
Damage not reported before return
8. Replacement Policy
Where applicable, we may offer:
-
Product replacement (same or equivalent model)
-
Store credit (if replacement unavailable)
9. Warranty Coverage
Most refurbished products include a limited warranty, which:
-
Covers functional defects
-
Does not cover physical damage or misuse
-
Duration varies per product (clearly mentioned on product page)
Warranty claims follow a separate process and may not qualify as standard returns.
10. International Orders
For global customers:
-
Return eligibility may vary based on local consumer protection laws
-
Import duties, taxes, and shipping fees are non-refundable
-
Customers are responsible for complying with local return shipping regulations
11. Fraud Prevention & Abuse
To comply with legal standards and protect against abuse:
-
We reserve the right to deny returns or refunds in cases of suspected fraud
-
Excessive return behavior may result in account restrictions
-
Identity verification may be required
12. Google Ads & Consumer Protection Compliance
Printque ensures:
-
Clear disclosure of refurbished product status
-
Accurate product descriptions and grading
-
Transparent return, refund, and warranty policies
-
No misleading claims or deceptive practices
-
Easy access to business contact information
This policy is designed to meet Google Ads requirements and global e-commerce compliance standards.
13. Cancellations
-
Orders can be canceled before shipment for a full refund
-
Once shipped, orders fall under the return policy
14. Legal Compliance
This policy complies with:
-
Global e-commerce and consumer protection laws
-
Truth-in-advertising regulations
-
Google Ads policies for refurbished goods
-
Applicable refund and return regulations based on customer location
15. Changes to This Policy
Printinque reserves the right to update or modify this policy at any time. Updates will be reflected with a revised effective date.
16. Contact Information
For return and refund inquiries:
Email: support@printinque.com
Website: Printinque.com
Address: 119 NORTHBAY PL, MADISON, MS 39110, USA